Terms & Conditions
Last updated: August 06, 2026
Welcome to Zaika Wheels. These Terms & Conditions govern your use of the Zaika Wheels mobile application, website, vendor panel, and related services.
By accessing or using Zaika Wheels, you agree to be bound by these Terms.
1. Definitions
“Platform” refers to the Zaika Wheels app and website.
“User” refers to customers using the platform to order food or groceries.
“Vendor” refers to restaurants/shops selling products through Zaika Wheels.
“We”, “Us”, “Our” refers to Zaika Wheels.
2. User Account & Login
Users must log in using a valid mobile number via OTP.
You are responsible for maintaining the confidentiality of your account.
Providing false information may result in account suspension.
3. Services Offered
Zaika Wheels provides:
Food ordering from nearby restaurants
Grocery/Mart ordering
Online and Cash on Delivery payment options
Real-time order tracking
Zaika Wheels acts as a technology platform between users and vendors.
4. Orders & Acceptance
Once an order is placed, it is sent to the vendor for acceptance.
Vendors have the right to accept or reject orders.
Zaika Wheels is not responsible if a vendor rejects an order.
5. Pricing & Payments
Prices are set by vendors and may change without notice.
Online payments are processed via secure gateways such as Cashfree.
Zaika Wheels does not store card/UPI details.
In case of payment failure but amount deducted, refunds will be processed as per payment partner timelines.
6. Cancellation & Refund Policy
By User:
Orders can be cancelled before vendor acceptance.
Once accepted, cancellation may not be possible.
By Vendor:
If vendor cancels, full refund will be issued.
Refunds:
Processed to original payment method within 5–7 business days.
7. Delivery Policy
Delivery time shown is an estimate.
Delays may happen due to traffic, weather, or vendor delay.
Zaika Wheels is not liable for late deliveries beyond reasonable control.
8. User Responsibilities
Users agree not to:
Misuse the platform
Provide fake orders
Abuse vendors or support staff
Attempt fraudulent activities
Violation may lead to permanent ban.
9. Vendor Responsibilities
Vendors must:
Provide accurate product/menu information
Maintain food quality and hygiene
Fulfill accepted orders on time
Update order status correctly
10. Limitation of Liability
Zaika Wheels is only a facilitator between user and vendor. We are not responsible for:
Food quality issues
Packaging issues
Vendor-related problems
Such issues should be raised with support for resolution.
11. Privacy
Your use of Zaika Wheels is also governed by our Privacy Policy.
12. Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms.
13. Modifications to Terms
Zaika Wheels may update these Terms at any time. Continued use means you accept the updated Terms.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of local courts.
15. Contact Information
For any issues or queries:
Zaika Wheels Support
Email: support@zaikawheels.com
Phone: +91-8619369403
By accessing or using Zaika Wheels, you agree to be bound by these Terms.
1. Definitions
“Platform” refers to the Zaika Wheels app and website.
“User” refers to customers using the platform to order food or groceries.
“Vendor” refers to restaurants/shops selling products through Zaika Wheels.
“We”, “Us”, “Our” refers to Zaika Wheels.
2. User Account & Login
Users must log in using a valid mobile number via OTP.
You are responsible for maintaining the confidentiality of your account.
Providing false information may result in account suspension.
3. Services Offered
Zaika Wheels provides:
Food ordering from nearby restaurants
Grocery/Mart ordering
Online and Cash on Delivery payment options
Real-time order tracking
Zaika Wheels acts as a technology platform between users and vendors.
4. Orders & Acceptance
Once an order is placed, it is sent to the vendor for acceptance.
Vendors have the right to accept or reject orders.
Zaika Wheels is not responsible if a vendor rejects an order.
5. Pricing & Payments
Prices are set by vendors and may change without notice.
Online payments are processed via secure gateways such as Cashfree.
Zaika Wheels does not store card/UPI details.
In case of payment failure but amount deducted, refunds will be processed as per payment partner timelines.
6. Cancellation & Refund Policy
By User:
Orders can be cancelled before vendor acceptance.
Once accepted, cancellation may not be possible.
By Vendor:
If vendor cancels, full refund will be issued.
Refunds:
Processed to original payment method within 5–7 business days.
7. Delivery Policy
Delivery time shown is an estimate.
Delays may happen due to traffic, weather, or vendor delay.
Zaika Wheels is not liable for late deliveries beyond reasonable control.
8. User Responsibilities
Users agree not to:
Misuse the platform
Provide fake orders
Abuse vendors or support staff
Attempt fraudulent activities
Violation may lead to permanent ban.
9. Vendor Responsibilities
Vendors must:
Provide accurate product/menu information
Maintain food quality and hygiene
Fulfill accepted orders on time
Update order status correctly
10. Limitation of Liability
Zaika Wheels is only a facilitator between user and vendor. We are not responsible for:
Food quality issues
Packaging issues
Vendor-related problems
Such issues should be raised with support for resolution.
11. Privacy
Your use of Zaika Wheels is also governed by our Privacy Policy.
12. Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms.
13. Modifications to Terms
Zaika Wheels may update these Terms at any time. Continued use means you accept the updated Terms.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of local courts.
15. Contact Information
For any issues or queries:
Zaika Wheels Support
Email: support@zaikawheels.com
Phone: +91-8619369403